Black Label IT specializes in IT solutions for Professional Service Companies, such as finance, legal, architecture, construction, and more. Our model provides these clients with a faster response time, lower overall cost per person, greater up time, and happier clientele.
Most IT companies offer a tiered help desk situation, which only deals with IT emergencies as emergencies. They put their clients in a queue, and then service them depending upon how immediate the need.
Black Label IT commits to solving all onsite problems within 1-hour and our average remote response to solution time is under 5 minutes. The industry average is over 20 minutes. This is due solely to Black Label IT’s commitment to having a senior technician answer every call. We can solve IT issues in record time by having a knowledgeable and dedicated senior engineers assigned to every account.